Terms of Service

1. Who we are

Komplians.com ("Komplians", "we", "our", "us") operates Komplians.com and provides compliance software, plugins, and related services, including PEPPOL e-invoicing connectors for Shopify, WooCommerce, and custom platforms. Registered in Estonia. Address: Tallinn, Estonia. Contact: info@komplians.com.

2. Agreement to terms

These Terms of Service ("Terms") form a binding agreement between Komplians and the entity or person installing, accessing, or using our apps or services ("Merchant", "you"). By clicking "install", accessing, or using any Komplians app, API, or website (collectively, the "Service"), you agree to these Terms. If you install via the Shopify App Store, Shopify's merchant terms and policies also apply. If you use WooCommerce, applicable WordPress/Automattic terms also apply.

If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

3. The Service

The Service may include:

• • Generating EN 16931/UBL-format invoices and CreditNotes;
• • Routing invoices through PEPPOL Access Points and performing SMP/SML endpoint discovery;
• • Validating VAT IDs and basic syntax checks;
• • Optional integrations with accounting/ERP systems (e.g., Directo, SmartAccounts), and e-commerce platforms;
• • Storage of artifacts and logs (e.g., UBL XML, PDFs, delivery receipts) in EU regions (e.g., Cloudflare R2) and provision of dashboards, APIs, and webhooks.

Features vary by plan and integration. Komplians is a software provider; we do not provide legal or tax advice.

4. Accounts, installation & permissions

To use an app, you authorize the scopes presented during install (e.g., read_orders, read_customers). You are responsible for:

• • the accuracy and lawfulness of your data (orders, taxes, VAT rates, customer details);
• • configuring your tax rules and invoice settings correctly;
• • maintaining the confidentiality of credentials, tokens, and API keys;
• • restricting access within your organization.

5. Plans, fees, taxes, trials, and refunds

Fees and plan limits are shown in the app or listing page. Shopify-installed apps are billed via Shopify Billing; other products may be billed by Komplians directly. Fees are exclusive of taxes (e.g., VAT), which may be added as required by law. Unless stated otherwise:

• • Subscriptions renew automatically until canceled.
• • Free trials convert to paid plans unless canceled before the trial ends.
• • We may change pricing and features with prior notice; continued use after the effective date is acceptance. If you do not agree, uninstall or cancel before changes take effect.
• • Refunds are not guaranteed and are granted at Komplians' discretion unless required by law.

6. Acceptable use

You agree not to: (a) violate laws, third-party rights, or platform rules; (b) submit unlawful or harmful data; (c) attempt to breach or circumvent security; (d) reverse engineer the Service except to the extent permitted by law; (e) overload or abuse APIs; (f) misuse the PEPPOL network (e.g., invalid endpoints, spam). We may throttle, suspend, or terminate accounts for abuse or risk to the Service or others.

7. Third-party services

The Service integrates with third-party systems (e.g., Shopify, WooCommerce, PEPPOL Access Points such as Unifiedpost or Pagero, SMP/SML directories, Directo, SmartAccounts, hosting/CDN/storage providers including Cloudflare R2, analytics and support tools). Your use of third-party services may be subject to their terms. Komplians is not responsible for third-party changes, outages, or data processing activities beyond our control.

8. Data protection and roles

• • For store/customer/order data processed to provide the Service, you are the Controller and Komplians acts as your Processor under GDPR.
• • For admin/account/site data (e.g., your user profile, billing, support), Komplians is Controller.

A Data Processing Addendum (DPA) is available upon request and forms part of these Terms when executed. You must ensure you have a lawful basis to process personal data and provide all required notices to your customers.

9. Security

We use industry-standard safeguards: encryption in transit, encryption at rest (provider-level), access controls, MFA for staff, and audit logging. No system can be 100% secure; you are responsible for your own security posture, including store and platform account controls.

10. Availability, support, and changes

We aim for high availability but do not guarantee uninterrupted service. Standard support is provided by email during Estonian business hours. We may enhance, modify, or discontinue features (including beta/pre-release features) at any time. For material changes, we will provide reasonable notice.

11. Intellectual property and license

Komplians and its licensors retain all rights, title, and interest in and to the Service, software, and documentation. Subject to these Terms and your plan, we grant you a revocable, non-exclusive, non-transferable license to use the Service for your internal business purposes. You grant Komplians a royalty-free, worldwide license to use feedback for improving the Service.

12. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or should reasonably be considered confidential. Each party will protect the other's Confidential Information and use it only to perform under these Terms.

13. Publicity

We may identify you as a customer (name and logo) on our website and marketing materials. You may opt out by emailing info@komplians.com.

14. Beta features

We may provide beta or preview features. They are provided as-is, may be modified or withdrawn at any time, and may be subject to additional terms.

15. Indemnification

You will defend, indemnify, and hold harmless Komplians from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your data or content; (b) your breach of these Terms or law; (c) your use of the Service with third-party systems.

16. Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RESULTS DEPEND ON YOUR CONFIGURATION, DATA QUALITY, AND APPLICABLE LAWS/PLATFORM POLICIES.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOMPLIANS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO KOMPLIANS FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the maximum extent permitted.

18. Term, suspension, and termination

These Terms start when you install or first use the Service and continue until terminated. You may terminate at any time by uninstalling/canceling. We may suspend or terminate if you breach these Terms, cause security or legal risk, or fail to pay fees. Upon termination:

• • we will cease processing your store data and handle deletion per our Privacy Policy/DPA;
• • your license ends and access to the Service stops;
• • you remain responsible for all fees due up to termination.

19. Data export, retention, and deletion

You are responsible for exporting any needed data before termination. After uninstall, we stop processing store data and delete or anonymize personal data within the timelines stated in our Privacy Policy/DPA (subject to legal retention and backup cycles).

20. Export control and sanctions

You represent that you are not subject to EU/US sanctions and will not use the Service in violation of export, sanctions, or embargo laws.

21. Force majeure

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., internet or utility failures, natural disasters, war, labor disputes, governmental actions).

22. Governing law and venue

These Terms are governed by the laws of Estonia, excluding conflict-of-law rules and the UN CISG. The parties submit to the exclusive jurisdiction of the courts of Harju County, Estonia.

23. Changes to Terms

We may update these Terms from time to time. Material changes will be notified in-app or by email. Continued use after the effective date constitutes acceptance.

24. Miscellaneous

These Terms are the entire agreement regarding the Service and supersede prior agreements. If any provision is unenforceable, the remainder remains in effect. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger/acquisition. No waiver is effective unless in writing.

25. Contact

Komplians.com, Tallinn, Estonia — info@komplians.com